Job Summary
LOCATION: Texas
DESIGNATION: Manager - Operations
QUALIFICATION:
End to End Ownership of the Account,Process Adherence /
Compliance ,Team Performance,Attendance,Passion for work Excellence (1.) The
individual should have an ability to understand and carry out the allocated
tasks and responsibilities in a timely and consistent manner and deliver
results so as to exceed one’s own standards (2.) 1. To formulate the Key Result
Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team
leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer
satisfaction feedback from both internal as well as external clients
4. Plan and coordinate the staffing activities of the
respective processes in accordance with documented policies and procedures.
(3.) Attendance/Login Hours/Unsechduled Leave (4.) Effectively manage client
relationships in order to maintain and grow their existing business to ensure
revenue generation (5.) Manage the budget and schedule for the projects
assigned ,Responsible for managing multiple assigned on boarding projects to
completion,Coordinating interrelated operational tasks required to support the
proposed solution
SKILLS:
Technical Competencies (BSERV )-Analysis-Requirements
Analysis
EXPERIENCE: 5-7 Years
NO. OF POSITIONS: 1
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