Job Summary
LOCATION: Noida
DESIGNATION: Engineer - Product Support
QUALIFICATION:
To provide information to their customer regarding their
queires and resolve the end customer issues as per defined SLA | Able to work
independently and efficiently to meet SLA | Able to comprehend the request of
the customer and meet the quality standard (1.) Attendance/Login
Hours/Unscheduled Leave/SLA targets as per defined by the process (2.)
Improving skill level through Self development / nominating training programs
Skill reverification Tests (3.) Meet the defined Quality
Scores. Innovation & Process Improvement (4.) The individual should be able
to work effectively in a team whilst enthusing others to do the same for
achievement of common goals of the team (5.) To consistently meet or exceed
CSAT parameters as defined for the process.
SKILLS:
B Tech
EXPERIENCE: 1-3 Years
NO. OF POSITIONS: 3
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